The first day of our laboratory assessment is over, and everything went smoothly. Yet patient safety is never something we can declare finished. There will always be another perspective, another issue, and another opportunity to improve. Perhaps what matters is not eliminating every criticism, but learning to see an outside perspective as advice for making things better. Patient safety, after all, is built not through occasional major efforts, but through small things repeated every day.
The first day of our laboratory assessment by an external organization ended without any major problems.
The assessment of our pathology laboratory also went smoothly, which was a great relief.
Today, there will be a final meeting to review the on-site assessment, so I cannot completely relax until that is over.
When it comes to patient safety, no matter how much we do, there is always more to be done. The work never really ends.
I believe that we already have a solid safety management system in place, and yet the assessors still point out areas where we could do better.
That is only natural. They are looking at our work from a different perspective, and a different assessor might notice something else entirely.
Actually, perhaps “point out” is not quite the right expression.
What they offer is closer to “advice.”
Being told that something has been “pointed out” can sound rather cold, as though one were being criticized for a shortcoming. Thinking of it as “advice” makes it feel quite different.
I myself visit other institutions several times a year as an assessor.
My role there is to interview the physicians who are responsible for managing their departments.
Physicians naturally have a responsibility for patient safety, but many doctors do not fully appreciate this.
Patient safety is not something that should be left entirely to other healthcare professionals.
Physicians, too, must think about how to foster a culture of patient safety throughout the organization and put that thinking into practice, rather than simply leaving the task to others.
I try to convey this during my interviews, but it can be frustrating when the message does not quite get through.
By working to improve patient safety in laboratory medicine, I would also like to think about what I can do to help improve patient safety throughout Japan.
What matters is to keep working at it, steadily, day after day.
And to make that work not something special, but simply part of what we normally do.
Perhaps a good sign of progress would be if, both in this assessment and in future renewal assessments, we could hear the assessors’ comments not as “criticism” of what we are lacking, but as “advice” on how we can make things even better.
Patient safety is built day by day, until working to improve it becomes simply part of what we do.
・・・
external organization — 外部機関。自分の組織とは独立した第三者機関。
on-site assessment — 現地審査。審査員が実際に施設を訪問して行う評価。
point out — 指摘する。問題点や注意すべき点を具体的に示すこと。
shortcoming — 欠点、不十分な点。criticized for a shortcoming で「欠点を責められる」というニュアンス。
assessor — 審査員、評価者。施設やシステムが基準を満たしているかを評価する人。
foster a culture of patient safety — 医療安全の文化を醸成する。foster は「時間をかけて育てる、促進する」。
convey — 伝える。考えや意図、メッセージなどを相手に伝達すること。
day after day — 毎日毎日、来る日も来る日も。継続して同じことに取り組むニュアンス。
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